O’Cloudy Warranty Promise

At O’Cloudy, we believe great furniture should last — and so should your peace of mind.
Each piece we make is built with premium materials like our High-Density Foam Core and signature Corduroy Fabric, crafted to deliver both comfort and durability.

We proudly stand behind our quality with a 3-Year Limited Warranty covering craftsmanship and structural integrity.

What’s Covered

Our warranty protects your furniture against manufacturing or material defects from the date of delivery.

Specifically, we cover:

• Foam Integrity
  Structural defects in the High-Density Foam, such as uneven expansion, premature sagging, or collapse not caused by misuse.
• Craftsmanship Issues
  Defective stitching, loose seams, or other manufacturing flaws.
• Closures & Hardware
  Malfunctioning zippers or integrated closures that fail due to manufacturer error.
• Corduroy Fabric Durability
  Our corduroy is made to last — soft, textured, and durable. While built for everyday living, normal wear and aesthetic changes are not considered defects.

What’s Not Covered

We want to keep things clear and transparent.
Our warranty does not cover the following:

• Normal Wear & Tear
  Gradual softening of foam, flattening of corduroy ribs, or fading from sunlight and heat exposure.
• Misuse or Improper Care
  Damage caused by commercial, rental, or hospitality use.
  Use of harsh cleaning chemicals or exposure to moisture or extreme temperatures.
• Accidental Damage
  Spills, stains, burns, tears, or punctures resulting from mishandling or accidents.
• Pet Damage
  Scratches, chewing, or clawing from furry friends.
• Unauthorized Modifications
  Repairs, alterations, or customizations not approved by O’Cloudy.
• Acts of Nature
  Damage from fire, flood, or other natural disasters.

How to Submit a Warranty Claim

We make it simple.
If you believe your product qualifies for a warranty claim, please email our team at support@ocloudy.ca with the following:

1. Your order number.                                                                                                                    
2. A short description of the issue.                                                                                    
3. Photos or videos showing the defect.                                                                             
4. Any visible product tags or labels (typically found under the cushion or frame).

Please note:

• Coverage starts from your original delivery date.                                                                  
• Only the original purchaser can submit a claim.                                                              
• O’Cloudy reserves the right to assess and determine warranty eligibility.

Our Commitment to You

We design every O’Cloudy piece to feel as good as it looks — and to last through the everyday moments that make a house a home.
If something goes wrong due to a true defect, we’ll repair, replace, or provide a fair solution.

Because when you choose O’Cloudy, you’re choosing comfort, craftsmanship, and care that go beyond the box.

Peace of Mind, Built-In

Our warranty is simple, transparent, and designed to support you — not slow you down.
Sit back, relax, and enjoy your O’Cloudy furniture knowing we’ve got you covered.