Shipping policy

Shipping Policy

At Ocloudy.ca, we strive to provide fast and reliable shipping to ensure your products arrive in perfect condition. Please review our shipping policy below for detailed information on how we handle orders, processing times, and shipping costs.

Shipping Locations

We currently ship within Canada and to select international locations. Please check during checkout if shipping is available to your country.

Processing Times

• Order Processing: Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Custom or Large Orders (e.g., Sofas): For custom-made items or large furniture orders, processing times may extend to 5-7 business days. Please refer to the product page for specific processing information.

Shipping Times & Rates

Domestic Shipping (Canada):

• Standard Shipping: 2-7 business days
  
• Free Shipping on All orders 

Shipping rates are calculated at checkout based on the size, weight, and destination of the items in your order.

Shipping Costs

• Shipping fees are determined at checkout based on the destination, weight, and shipping method chosen.
• Free Shipping may apply to select items or for orders over a specific amount within Canada. Please check our homepage or promotions page for the latest offers.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link or by visiting our website's order tracking page.

Delivery Issues & Delays

While we strive to meet our shipping estimates, please note that delivery times may be affected by external factors, such as weather conditions, carrier delays, or customs processing for international shipments.

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at [your support email] within 48 hours of delivery, and we will work with the carrier to resolve the issue.
• Delivery Delays: If you experience significant delays in receiving your order, please contact our customer support, and we’ll assist in tracking your shipment.

Contact Us

If you have any questions regarding our shipping policy, please contact our customer service team at support@ocloudy.ca. We're happy to assist with any concerns you may have.