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Refund policy

At Ocloudy.ca, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process simple and transparent.

You have 30 days from the date of receiving your item(s) to request a return or exchange. To be eligible, the item must be in its original condition. Proof of purchase (original receipt) is required..

Return Shipping Costs:

We offer free returns on all eligible items, as long as they are returned in their original packaging.

We do not charge any shipping fees for returns.

If the item has been opened or unpacked, a deduction equal to 15% of the selling price will be applied to your refund to cover restocking and handling costs.

Defective or Damaged Items:
If your item arrives defective or damaged, please contact us within 48 hours of receiving it.
Resolutions may include a replacement, a discount, or a refund, depending on the situation. We will cover all return shipping costs for defective or damaged items.

Refund Policy

Refund Process:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the remaining amount (after the %15 deduction) will automatically be applied to your original payment method within 7–10 business days.

 Returns are processed within 1–2 weeks, depending on carrier availability.

Partial Refunds:
In some cases, only partial refunds may be granted — for example, items returned with signs of use, missing packaging, or not in original condition.

Late or Missing Refunds:
If you haven’t received your refund after 10 business days, please check with your bank or credit card company, as processing times may vary. If you still haven’t received it, contact us at support@ocloudy.ca.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order number and details of the issue.

How to Initiate a Return

To start a return, click on this link returns or contact support@ocloudy.ca with your order number and the reason for your return. We’ll guide you through the process and provide the return shipping address.