Help & FAQ
Get answers to the most frequently asked questions.
Product Information
Whats the difference between puffy and puffy domino
Whats the difference between puffy and puffy domino
The Domino Puffy is a modular model, meaning each piece is independent and can be moved or arranged however you like.
The Puffy, on the other hand, is a fixed sectional, but it can also used as a bed when needed.
In summary:
- The Domino Puffy focuses on comfort and flexibility.
- The Puffy stands out for its stylish design and practicality.
Is a warranty included?
Is a warranty included?
Yes — we offer a 3-year manufacturer’s warranty on all our products. This covers any manufacturing defects or faults that occur under normal use during the warranty period.
Are they pet friendly?
Are they pet friendly?
Yes! Our Puffy is made with durable polyester corduroy fabric, which is resistant to wear and easy to clean — making it a great choice for homes with pets.
How to clean my Puffy
How to clean my Puffy
Your Puffy is made to stay fresh and comfortable for years. To maintain its quality, follow the step-by-step care instructions. Learn More
How do I assemble my Puffy?
How do I assemble my Puffy?
Setting up your Puffy is quick and effortless—it takes just 5–10 minutes. Simply unpack your Puffy, zip it together, and you’re all set for comfort. For detailed assembly instructions, please visit this link. Learn More
Which is better — compressed sofa or a traditional one?
Which is better — compressed sofa or a traditional one?
Our compressed sofas are made with the same high-quality materials and durability as traditional sofas. The main difference is convenience — the compressed design makes it easier to transport and unpack. In fact, our compressed sofas can even last longer because their frame and structure are designed to be unbreakable and highly resilient. You get the same comfort and quality, with added durability and practicality.
Shipping Information
How much is shipping and how long will it take?
How much is shipping and how long will it take?
We offer free standard shipping on all orders! Once your order is processed, it typically takes 2-4 business days for delivery. If you need your order sooner, we also offer expedited shipping options for an additional fee, which can be selected during checkout.
How long will it take to get my package?
How long will it take to get my package?
Once your order is processed, delivery typically takes 2-4 business days with our free standard shipping. If you need your order sooner, we offer express shipping options at checkout. Alternatively, you can choose to pick up your order directly from our warehouse in Brossard. You'll receive a notification when your order is ready for pickup, typically within 24 hours.
How can I modify or cancel my order?
How can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed, changes may be limited. Reach out to our customer support team, and we'll do our best to assist you before the order ships.
Payment Information
What are the accepted methods of payment?
What are the accepted methods of payment?
For in-store purchases, we accept Visa, MasterCard, American Express, Discover, Interac debit card, and cash. For online orders, we accept Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express, and Discover.
How long will it take to get my package?
How long will it take to get my package?
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping usually takes 5-7 business days, while expedited options may deliver in 2-3 business days.
Is it safe to provide my credit card and personal information online?
Is it safe to provide my credit card and personal information online?
Yes, it’s completely safe to use your credit card on our website. We use strong encryption and security measures to protect your information, like the financial institutions.
Is financing available
Is financing available
Finance your purchase with ease: as low as 0% APR for up to 12 months.Learn more.
Order Returns
What is O'cloudy's return policy?
What is O'cloudy's return policy?
If you’re not satisfied with your order, you can return or exchange it within 30 days of receiving it, as long as you have the original receipt. The item must be unused and in its original packaging.
Refunds will be processed using the original payment method.
Please note that a $100 processing fee will be deducted from your refund amount.
For returns or exchanges of a sofa, you will not be charged for shipping. However, sofas that are used, damaged, stained, or dirty will not be accepted.
How can I return merchandise?
How can I return merchandise?
To return or exchange an online order, please call us or contact live chat within 7 days of receiving your order. We’ll help you arrange the return or exchange.
What should I do if my merchandise arrives damaged or defective?
What should I do if my merchandise arrives damaged or defective?
Contact us right away with a detailed description of the issue and a photo of the damaged or defective item. We’ll handle the rest for you!