Help & FAQ
Get answers to the most frequently asked questions.
Shipping Information
How much is shipping and how long will it take?
How much is shipping and how long will it take?
We offer free standard shipping on all orders! Once your order is processed, it typically takes 2-4 business days for delivery. If you need your order sooner, we also offer expedited shipping options for an additional fee, which can be selected during checkout.
How long will it take to get my package?
How long will it take to get my package?
Once your order is processed, delivery typically takes 2-4 business days with our free standard shipping. If you need your order sooner, we offer express shipping options at checkout. Alternatively, you can choose to pick up your order directly from our warehouse in Brossard. You'll receive a notification when your order is ready for pickup, typically within 24 hours.
How can I modify or cancel my order?
How can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed, changes may be limited. Reach out to our customer support team, and we'll do our best to assist you before the order ships.
Payment Information
What are the accepted methods of payment?
What are the accepted methods of payment?
For in-store purchases, we accept Visa, MasterCard, American Express, Discover, Interac debit card, and cash. For online orders, we accept Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express, and Discover.
How long will it take to get my package?
How long will it take to get my package?
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping usually takes 5-7 business days, while expedited options may deliver in 2-3 business days.
Is it safe to provide my credit card and personal information online?
Is it safe to provide my credit card and personal information online?
Yes, it’s completely safe to use your credit card on our website. We use strong encryption and security measures to protect your information, like the financial institutions.
Order Returns
What is O'cloudy's return policy?
What is O'cloudy's return policy?
If you’re not satisfied with your order, you can return or exchange it within 7 days of receiving it, as long as you have the original receipt. The item must be unused and in its original packaging. Refunds will be processed using the original payment method. For returns or exchanges of a sofa, you’ll need to cover the shipping costs unless there’s a defect with the product. Sofas that are used, damaged, stained, or dirty will not be accepted.
How can I return merchandise?
How can I return merchandise?
To return or exchange an online order, please call us or contact live chat within 7 days of receiving your order. We’ll help you arrange the return or exchange.
What should I do if my merchandise arrives damaged or defective?
What should I do if my merchandise arrives damaged or defective?
Contact us right away with a detailed description of the issue and a photo of the damaged or defective item. We’ll handle the rest for you!